- When will my order ship?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 4 pm will not be shipped out until the next business day. If you order after 4 pm on a Friday, your order will likely be shipped out on the following Sunday.
- Will I have to pay international taxes & duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Z I N K cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
- I need to change something on my order.How can i do that?
- What type of movement is used?
We didn't look past one feature when designing Z I N K. With this said, we went with a Japanese Miyota Precision Quartz Movement (by citizen) which is one of the most well known in the industry.
- Are Z I N K watches waterproof?
All of our current collection have a water resistance rating of 3 ATM. and can withstand a brief submersion under water (i.e. hand washing), but should not be taken swimming or bathing.
Please avoid all contact with water, as water damage is not covered under warranty.
WATER RESISTANCE RATING
10 ATM WATERPROOF
- what is the ring sizes?
- what is the bracelet sizes?
- What our jewelry material made of?
Our products are made with an extra low carbon 316L Stainless Steel often used in surgical instruments and marine applications due to its high resistance to corrosion.
- What type of leather is used?
Our leather straps are made of genuine cow-hide leather.
- What is the glass made of?
The glass we use for our watches is made of hardened mineral crystal.
- Is there a warranty?
Z I N K has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site or Amazon, the order number will suffice; otherwise if you purchased via another authorized seller or retail location, you will need to contact them directly as they handle their own warranty claims, returns and exchanges.
Z I N K warrants that jewelery will be free from manufacturing defects (in material or workmanship) for a period of 1 years from the date of purchase. We must be notified if the product arrives damaged upon delivery. The warranty does not cover any normal wear and tear, scratches, or lost/stolen items. Jewelery must be used and maintained appropriately. Any abuse or misuse of the jewelery will void the warranty.
- What type of battery is used?
The batteries for our watches are SONY.
- How do I replace my battery?
All of our watch batteries can be found at any electronic store, as well as most watch repair or jewelry shops. Any watch repair shop or Jeweler should be able to assist you with the battery replacement. We don't suggest replacing the battery, as it requires some special tools and you could damage the watch.
- How do I become a Z I N K reseller?
While we appreciate that you want to be a reseller of Z I N K, we do not currently have any reseller or wholesale program. Please email us at firstname.lastname@example.org and we may get back to you when we decide to go down that path.